Effective Date: August 17, 2026
Five Star Lodging Inc. (“we,” “us,” or “our”) is dedicated to protecting the privacy and security of our website users, rental guests, and property owners. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website,www.fivestarlodging.com (the “Site”), or use our vacation rental property management services (the “Service”).
By accessing our Site or utilizing our Service, you accept the practices outlined in this Privacy Policy.
I. Information We Collect
We collect both “Personal Information” and “Non-Personal Information” to provide you with a tailored boutique lodging experience.
A. Personal Information You Provide
We collect information that can identify you directly when you engage with our Site, submit inquiries, or complete the reservation process. This includes:
- Contact Data: Your name, email address, physical mailing address, and telephone/mobile numbers.
- Account Credentials: Email addresses, password variations, and user profile data created when registering as an owner or guest subscriber.
- Booking Information: Specific travel dates, property selections, guest counts, and transactional details necessary to secure your reservation.
B. Information Collected via Technology
When you browse our Site, we automatically gather data that does not directly reveal your identity but provides insight into how the platform is used:
- Usage Data: Anonymous traffic logs, general demographic trends, platform configurations, and browser types.
- Navigation Details: The number of website clicks, your referring/exit pages, specific search criteria, and customized property filter selections.
- Analytics Integration: We utilize third-party web tracking tools, such as Clicky, to capture real-time behavior and performance metrics to optimize our website functionality.
C. SMS & Text Messaging Communications
By explicitly providing your mobile phone number and opting into our messaging program, you consent to receive customer care-related SMS text messages from Five Star Lodging Inc.
- Scope of Messages: Texts may include automated booking status notifications, immediate reservation updates, customer support follow-ups, and essential service-related announcements.
- Frequency & Rates: Message frequency varies depending on your interactions. Standard message and data rates applied by your wireless carrier may apply.
- Opt-Out Instructions: You can revoke your text consent at any time by replying STOP to any message. For additional assistance, reply HELP.
- Sharing Restrictions: No mobile opt-in message consent or mobile data will be shared with third parties or affiliates for promotional or marketing purposes.
II. How We Use and Share Information
We values your trust. Except as specifically detailed in this policy, we do not sell, trade, rent, or distribute your Personal Information to third parties for marketing purposes without your clear consent.
A. Primary Business Uses
We utilize the information we collect to manage our relationship with you, specifically to:
- Finalize rental contracts, process reservations, and manage guest checking profiles.
- Address localized service inquiries, provide support animal and pet exceptions, or process lost item reports.
- Deliver tailored property notifications and coordinate essential management tasks for vacation home owners.
- Request guest satisfaction evaluations and request direct trip feedback.
B. Third-Party Service Providers and Vendors
We share your data with trusted vendor partners operating under our strict direction. These operations include:
- Managed secure cloud servers handling our automated email distributions.
- Technical infrastructure systems optimizing localized area mapping or reservation data flows.
These external entities are contractually limited to using your Personal Information strictly to execute their technical duties for us, keeping alignment with our privacy standards.
III. How We Protect Information
We maintain robust industry-standard security baselines to prevent unauthorized data alterations, loss, or access:
- User Accounts: Guest and owner administrative portals are secured using personalized password requirements. We heavily encourage you to maintain password confidentiality and sign out completely after using shared devices.
- Technical Defenses: Our digital architecture uses software firewalls, data encryption, and secure server software (SSL/TLS layers) to shield information assets.
- Inherent Digital Risks: While we deploy rigorous structural shields, no internet transmission model or electronic storage method offers absolute security. By utilizing our digital channels, you acknowledge these systemic environment risks.
IV. Your Rights and Choices
You retain full control over how we approach your personal communication boundaries:
- Marketing Opt-Outs: You can halt our marketing or promotional messaging cycles instantly by utilizing the “Unsubscribe” links appended inside our commercial emails. Alternatively, you can signal your removal preference within the text body of a direct email to us.
- Operational Exceptions: If you opt out of promotional outreach lists, we will continue to send functional transactional emails. These include legal rental agreements, physical check-in instructions, and billing summaries.
V. Links to External Sites
To assist with trip planning, our Site contains links or integrations with third-party digital networks (such as area guides or equipment delivery services). We are not responsible for the structural data collection methods, cookies, or privacy terms deployed on external web platforms. This privacy notice applies exclusively to user records gathered onwww.fivestarlodging.com.
VI. Changes to Our Privacy Policy
Five Star Lodging Inc. preserves the authority to edit or reconfigure this Privacy Policy and our Terms of Service at any time. Non-material edits, typographical adjustments, or textual clarifications will become active immediately upon site publication. We encourage you to audit this page periodically to remain informed about our modern data management approaches.
VII. Contact Us
For clarity requests, standard data removal files, or deeper inquiries concerning our general website practices, please contact us directly:
Five Star Lodging Inc.
148 Mountain Blvd
PO Box 5037
Mammoth Lakes, CA 93546
Email: reservations@fivestarlodging.com
Toll-Free Phone: 1-866-MAMMOTH (1-866-626-6684)
Local Phone: 1-760-209-6169
