Accidental Property Damage Waiver
A mandatory $49 Property Damage Waiver Fee is charged once per reservation. This fee is non-refundable and is not a security deposit.
The Property Damage Waiver is not an insurance policy. It is a contractual agreement under which Five Star Lodging agrees to waive the guest’s responsibility for accidental, unintentional damage to the vacation rental or its contents, up to an aggregate maximum of $1,000 per reservation, provided the terms of this agreement are met.
Covered Damage
The waiver may apply to accidental, unforeseen damage that occurs during the guest’s stay, including:
• Broken household items or furnishings.
• Accidental damage to appliances, fixtures, or décor.
• Other accidental physical damage to the property.
Exclusions
The waiver does not apply to:
• Intentional or malicious damage.
• Theft or missing items.
• Damage resulting from negligence, recklessness, misuse, or abuse.
• Damage caused by parties, unauthorized guests, or unauthorized pets.
• Smoking or vaping-related damage.
• Excessive cleaning, odor removal, or biohazard remediation.
• Damage resulting from violations of the Rental Agreement or House Rules.
• Damage discovered after departure that cannot reasonably be attributed to the guest.
• Any loss or damage exceeding $1,000. Guests remain responsible for any costs above this amount and will be charged to the credit card guest has on file.
Guests are required to promptly report any accidental damage that occurs during their stay. Failure to report damage may result in the waiver being denied.
Five Star Lodging reserves the sole discretion to determine whether damage qualifies under this Property Damage Waiver. This waiver does not limit Five Star Lodging’s right to recover costs for damage or losses that are excluded from this waiver.
