Program Terms

Last Updated: September 15, 2021

These terms and conditions (“Terms of Service”) govern the provision of property management services by Five Star Lodging, Inc. and its associated brands and websites, including terms of service for “Mammoth Five Star Lodging”, “”, “”, and “”. They are incorporated by reference into the property management agreement (the “Agreement”) signed during onboarding, as detailed in sections 4, 4.1, and 4.2 of your management contract:


The rapidly evolving Vacation Rental industry is affected by continuous shifts in government regulations, traveler expectations, emerging technology and global economics. This necessitates FSL to periodically adapt and modify processes, pricing, products, and services.


The ‘Terms of Service’ as published on AGENT’S website (at, including the Five Star Lodging, Inc. Privacy Policy described therein, are incorporated herein by reference. Except as otherwise expressly set forth herein, this Agreement shall be interpreted in accordance with the provisions of the Terms of Service and any interpretations, amendments, rules, and regulations promulgated by AGENT from time to time pursuant to the Agreement. Any capitalized terms not otherwise defined in this Agreement shall have the definitions set forth in the Terms of Service. AGENT has the final authority to interpret and construe the Terms of Service and this Agreement and to make any and all determinations under them, and AGENT’S decisions shall be binding and conclusive upon the OWNER in respect of any questions arising under the Terms of Service or this Agreement. OWNER acknowledges that they have ready access to review the Terms of Service (as published at and has had sufficient opportunity to review the Terms of Service posted there, and hereby agrees to be bound by all the terms and provisions therein.

4.2. Future Terms Modifications.

AGENT reserves the right to modify these Terms at any time in accordance with this provision. If we make changes to these Terms, we will post the revised Terms on our website and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the modifications by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this Agreement under the current Terms. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your Agreement before the date the revised Terms become effective, your continued access to or use of AGENT’S services will constitute acceptance of the revised Terms.”


All programs include:

Listing on ALL Major Sites (AirBnB, VRBO/Homeaway, Expedia,,, Flipkey, Travelocity, etc.)
Dynamic Pricing Engine
Guest calls (pre-booking)
Reservation support calls (post-booking)
Review Responses

In-house Professional Housekeeping Team
Guest Paid Cleaning Fees
Bath/Kitchen Supplies Provided
Supply Ordering/Stocking/Storage
Supplies Cost Included in Guest Paid Cleaning Fee

24-7 Industry Leading Guest Automation
In-Room Tablets
Automated Early Check-in/Late Check-out Response
Automated Lost Item Retrieval/Shipping
Automated Animal Mgmt. (Service Animals/Pet Exceptions)

Emergency/Problem Guest Resolution
24/7 Guest Support
Late Night Emergency MonitoringLate Night Guest Arrival Support
Late Night Problem Management
Professional Collection/Payment of TOT Taxes
Secure Escrow of Guest Deposit Funds
PCI-Compliant Card Transactions (Amex/Visa/MC/Discover)
Cloud Accessible Reservation Calendar
Cloud Accessible Accounting

Maintenance Rate: $90/h (half hour minimum)
Housekeeping Rate: $55/hour (for hourly cleaning, such as deep cleans)
Administrative Rate: $45/hour 

*Inspection records are internal and available for owner review upon request.


1.1 Concierge© All-Inclusive Elite Property Management Plan (“30% Plan”)

The 30% Plan includes the following additional services and features:

Priority application acceptance and unit onboarding.

Sales Commission: 30% of rent revenue.
Monthly Fee: N/A
One-time Onboarding Fee: N/A

Priority Response Times: 0-24 Hrs
Custom Pricing w/Owner Consultation
Hands On Sales and Marketing Support
Concierge Booking for Owner/Non-paying Guest of Owner stays. (Live telephone & email support.)
Owners Concierge Services (admin fees waived for most owner requests.)

Detailed Owner Preferences On Arrival Checklist
Detailed, Written Maintenance Inspection on EVERY DEPARTURE*
GUEST DAMAGE GUARANTEE on all paid stays

Concierge Onboarding/Set-up
Owner Cloud Training
Interior Design/Renovation Assistance
Initial Photography included (no charge).
Photographic Reshoot as required (no charge).

*Inspection records are internal and available for owner review upon request.


1.2 Professional Property Management Plan (“20% Plan”)

The 20% Plan includes the following services and features:

Secondary application acceptance and unit onboarding.

Sales Commission: 20% of rent revenue.
Monthly Fee: $75/month
One-time Onboarding Fee: $499

Detailed, Monthly Written Maintenance Inspection*
Response Times: 24-48 hours
Owner/Non-paying Guest of Owner Booking Assistance: Email Only

Self Service Onboarding
Owner Cloud Self Service Training
Initial Photography included (no charge)
Photographic Reshoot Available (third party fee)

*Inspection records are internal and available for owner review upon request.

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