Choosing a Vacation Rental Manager
Investing in a Vacation Rental Property
Switching Vacation Rental Managers
Management Programs and Pricing
Every manager cleans and tries to keep things in working order. The difference between okay service and Five Star Mammoth Lakes property management service, is great systems and great people. When problems get missed, guests become disappointed and they complain in reviews. Sales performance suffers. At Five Star, we pay our people more and we support them with the best systems money can buy. Maintenance problems are caught and cleaning problems corrected before the guest checks in. The result is consistently high reviews and top revenue performance. As for how much you should pay, the answer depends on the level of service you want for yourself and your guests. The Five Star family of brands all take advantage of our custom-designed, proprietary technology that blends the best of cutting edge automation with good, old fashioned, 24-7 human attention. We have figured out the best way to deliver top quality guest service in a challenging rural market; and that means outstanding service for your guests, and great reviews for your property. With a wide range of programs including our Full Service Management, to our Concierge© Elite All-Inclusive Management, we have a program with the right balance of service and price for you.
A Vacation Rental is a regulated, professional, tourism business. Investors purchase residential condominiums or townhomes for personal use and contract a manager to monetize their investment when not in use. When purchasing an actively renting Vacation Rental, it is important to remember that you are not just buying a home, but an ongoing business. While Property Managers have an important responsibility safeguarding long-term rentals and managing the occasional maintenance issues that may arise, Vacation Rental Managers are expected to deliver a hotel-like experience to today’s traveler. A typical Vacation Rental in Mammoth Lakes, CA can generate between 50 to 80 confirmed reservations per year as well as hundreds of inquiries that don’t ultimately result in bookings. Vacation Rental Managers are part Property Manager, part travel agent, part concierge; the quality of service they provide can significantly impact the return on your investment. That's why choosing the best Mammoth Lakes property management service provider is key to your vacation rentals success.
Having issue keeping your property booked? Don't think your property manager is doing all they can to get your property in front of discerning guests? It may be time to switch your property manager - and Five Star Lodging is here to help you do just that. Changing vacation rental managers may seem like a hassle, but Five Star Management can simplify the process AND make sure your property maintains and increases occupancy!
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We have been using Mammoth 5 Star to manage our property in The Village for a little over a year now and we can't say enough great things about how professional, thorough and squared away they are. Our unit is always rented and our tenants consistently give us 5 star ratings because the unit is so well maintained. The Mammoth 5 Star team is highly responsive and very meticulous about maintenance which is great as we sometimes go months without visiting our unit. With Mammoth 5 Star we are always confident that the unit is clean and fully operational so that our tenants have the best experience possible.
We’ve been using Jason and Megan at Five Star for over two years. They're our second management company. We just had too many cleaning and maintenance issues with the previous company. Five Star definitely does a great job with overall care of our place especially with cleaning which they manage themselves, identifying issues with their own maintenance person and also helping coordinate repairs or even upgrades of us hiring contractors. With them being the owners and very involved, we do believe we're both trying to make the most income and keep the unit in great condition. Our previous company was also local, but daily operations weren't the owners so maybe there was less incentive. With a rental, and quick turnaround with tenants, there are issues that come up at times but Megan and Jason and their team always try to resolve anything and do it quickly. Anytime I call, they answer or are quick to call or text back.
Locally run and owned for 15 or more years. This management company is far superior to any other in Mammoth. Customer service, rental unit information plus the owners strive to guarantee a fabulous vacation in Mammoth. As a Mammoth property owner, when I had a choice of numerous other management companies and I made the best decision. I rate Mammoth Five Star lodging #1 for vacation rentals for guest use along with property management.
We are the owners of a condo in Snowflower and Mammoth Five Star Lodging has been managing our property for the last year and a half. Jason & Megan are always very professional and strive to give the guests the best vacation experience possible. They are very thorough with the improvements and maintenance suggestions that they receive from guests. Always passing along the feedback to us and helping us make any improvements that are identified by guest or the Quality Control team that checks our unit before and after every stay. This assures that our condo is always in tip top shape for our guests. We feel that partnering with Mammoth Five Star Lodging has been a great decision for us and we are proud to partner with them.
Just back from a short stay in our Snowcreek V condo. Five Star Lodging manages our condo and keeps it rented, immaculately clean and maintained for us and all our guests. Staff is friendly and always on top of any maintenance that needs to be done to insure our guests are comfortable. I highly recommend Five Star Lodging to other prospective owners looking for a quality rental management company and to potential renter guests.
Megan and Jason manage our condo in Mammoth and we have nothing but wonderful reviews from all of our guests. They are responsive and available. A light goes out, the remote needs a battery, a guest has a question - they are on it. It's nice knowing our property is always in good hands. I highly recommend renting from them (and us!).
We've only had our property listed with Five Star Lodging for a few months but so far our experience has been wonderful. They are quick to respond to any request, regardless of how big or small. Megan has been extremely helpful and patient while teaching me the new booking system and answering all my questions. Based on our experience so far, we are excited to continue working with them and trust them to look after our property.
At Mammoth Five Star Lodging we understand that vacation rental owners want the best of both worlds: a prized vacation home which is expertly cleaned and maintained; as well as a successful and profitable investment that consistently generates maximum revenue with minimal wear and tear. We strive to deliver on both by providing outstanding guest service to our customers and accountability to our property owners, while striking a balance between high occupancy and meticulous property care. Our goal is to manage your home for as long as you own it, so we continually invest (and reinvest) in the best technology, systems, staff and training available. The result is consistently superior reviews from our guests and maximum revenue for our owners.
Every manager cleans and tries to keep things in working order. The difference between okay service and Five Star Service, is great systems and great people. When problems are missed, guests are disappointed and they share their disappointment in their review. Sales performance suffers. At Five Star, we pay our people more and we support them with the best systems money can buy. Maintenance problems are typically caught and/or cleaning problems corrected before the guest arrives. Our time/date stamped records for everything we do help overcome complaints and disputes.
The result is that FEWER THAN 1% OF OUR GUESTS leave an unfavorable review. That translates to more consistent, outstanding revenue performance.
Sani-Sweep© 3-Step Cleaning means we send no fewer than THREE ISSA Anti-microbial Sanitation Certified team members to your unit on every departure. First, a "Linen Stripper/Asst. Housekeeper" arrives to clear trash and dirty linens, and deliver the clean linens and supplies for the maid. Next the maid arrives and thoroughly cleans the unit. Because she didn’t have to carry as much as 160 lbs of linen in & out, she's much less tired and does a better job. Additionally, units are assigned the same cleaner each time as they develop familiarity with your home. Finally a supervisor or maintenance tech conducts a pre-arrival, Quality Control check the day of guest arrival to ensure everything is in tip top shape for guest arrival.
Smart Sales© means your property is being managed and represented to customers 24/7 through a combination of high-tech, custom-built automation; machine learning; algorithmic processes and tools which combine the best of today's technology with careful, 24-7 human oversight. From our friendly and professional 24/7 guest attendants to the included in-room e-tablets which give guests access to Five Star’s constantly evolving world of proprietary guest automation; your guests will rave about the unbeatable hotel-like service.
Trust, but verify. At Five Star Lodging, Naked Accounting© means our records are fully exposed. Our cloud based online portal allows property owners to see everything- past, present AND FUTURE bookings (even the names of the guests). All your financial records are accessible to you in real time, any time. With Five Star Lodging, and Naked Accounting you know nothing is being hidden from your view.
The future is here with our custom-designed, proprietary technology that blends the best of cutting-edge automation with good, old-fashioned, 24-7 human attention. We have figured out the best way to deliver top quality guest service in a challenging rural market; and that means outstanding service for your guests, and great reviews for your property.
HAPPIER GUESTS MEANS BETTER REVIEWS. BETTER REVIEWS MEAN HIGHER REVENUE.
